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Shipping policy
Processing Time: Orders are processed within [1-3] business days. Custom or made-to-order items may require [specify timeframe]. You will receive a confirmation email with tracking information once your order ships.
Domestic Shipping (United States)
- Standard Shipping: [5-7] business days
- Expedited Shipping: [2-3] business days
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Free shipping on orders over $150.00
We ship via [USPS/UPS/DHL] and provide tracking numbers for all orders.
International Shipping: We ship to select international markets. Delivery times vary by destination, typically [3-5] business days depending on customs processing.
Import Duties, Taxes & Customs: All international orders are subject to import fees, duties, and taxes which will be calculated at checkout and paid by the customer. Prism Lens FX is not responsible for any customs delays or additional fees imposed by your country's customs authority. Customs processing times vary by country and are beyond our control.
Order Tracking: Once shipped, you will receive tracking information via email. Track your order through the carrier's website/our portal.
Lost or Damaged Shipments: If your order arrives damaged or goes missing in transit, please notify us at [shipping@prismlensfx.com] as well as file a claim with the carrier immediately.
Questions? For shipping inquiries, contact us at [shipping@prismlensfx.com].
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