make every effort to get your order to you as soon as possible.Orders for in-stock items placed on business
days are generally shipped within 24-48 hours.Please note, weekend orders, placed on Friday's after 1:00PM (MT) will be processed on the following Monday. If there is a problem with your order, you will receive an email within 1-2 business days to advise you about the situation.
Domestic orders take approx. 3-7 business days to be delivered via UPS Ground (carrier) and we ship within approx. 24-48 hours.
International orders take approx. 15-30 business days to be delivered via DHL Express Worldwide (carrier) and we ship within approx. 24-48 hours.
Shipping time might vary depending on location, shipment method and other factors.
PLEASE NOTE: Most international orders will require you to contact your local customs office to have your package released. Some may incur an additional tariff.
charges are not included in our pricing.
We ship from our warehouse in Tempe, Arizona - shipping cost will be calculated automatically based on the weight of the package and your shipping address during the checkout process. Please place your order in the shopping cart to view shipping charges. Full price will be displayed at checkout.
taxes might be applied depending on your country's taxes policy.
is calculated as a percentage of the customs value of the goods.
percentage or rate varies depending on the type of goods. You can check
the tariff applicable in the TARIC database
for EU and Import calculator for
value is made up of: the price paid for the goods, the insurance cost and
the shipping cost.
Shipping and custom fees will be calculated at checkout.
International shipment is refused and/or returned, any taxes, duties,
custom fees, brokerage fees, shipping charges, costs of returning the package as well as the original purchase price incurred from this return
will be the responsibility of the customer.
My package was returned to sender, what do I do now?
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will notify you via the email address provided. There will be additional postage require to reship.
Returned undeliverable packages are subject to our standard 3-5 business day processing time.
Simply add as many items as you wish to your
shopping cart while browsing our store.Once you want to proceed with the order – do so by going to the
card and clicking “checkout”.Follow the instructions by providing us with delivery information
and select payment method for the goods – we will ship your package within
We will email you a tracking number as soon as it is available. Just click on the "tracking number" to view status of your package. NOTE: It may take approx. 24-48 hours to be updated online before you will see movement within the carriers system.
When an online order submission has been received, a delay of approx. 15 hours typically occurs before the order is processed. Once the order is has been processed, no changes or cancellations are possible.
We strive to keep most items in stock for immediate delivery. In the event that an item is on back-order status, we will keep the order open unless told to cancel it. When the item is in stock, we will ship it out to you.
Due to high international shipping costs, taxes and duty fees, we cannot ship any international order that includes back-ordered items. We will hold the entire order until all items are in stock and available to ship.
Customers may request that in-stock items be shipped as soon as possible, and back-ordered items ship when available. This is call a "Split Shipment"and will require an additional shipping fee which must be paid prior to shipment of in-stock items(s). Contact us if you wish to cancel, change or split your order at email@example.com
ALL pre-order items are estimated to process in 12-15 weeksafter your order date. In order to keep our system flowing seamlessly, we ask that you do not purchase in-stock items at the same time as a pre-order item.
If in-stock items are purchased with pre-order items, we will either refund your in-stock items or split the shipment and require additional shipping fees.
We want you to feel secure ordering from Prism Lens FX. We know that there are other retailer options and we appreciate that you trusted us with your purchase! We have a committed logistics team and the utmost trust in our carriers. However, we do recognize that in rare cases, things may not go according to plan, and we have an established procedure for handling such occasions. We got your back!
There are some important things to remember while you wait for your package:
Tracking information is available with your tracking number. You can use this tracking information to view the most up-to-date tracing from the carrier.
With your tracking number you will be provided an estimated delivery date. Your package should arrive on or before this date. In some cases, situations outside our control happen and the package may take a little longer to arrive than estimated. Keep an eye on your tracking information for the most up-to-date status of your package.
This can be concerning, but before contacting Customer Care, please check the following:
Check with family members, neighbors, co-workers, a building manager, apartment office, or others who may have accepted your order on your behalf.
The carrier may have placed your order somewhere near your door, out of plain view. Look for your order in places such as the back door, garage, or behind bushes. Check your tracking information to see if a location was noted.
UPS has a service called UPS Access Point. If you are not available for your delivery, the delivery driver may take your package to an Access Point for you to pick up. Check your tracking information to confirm the delivery location.
Allow 48 hours - in rare situations, or during peak delivery times, packages may state delivered up to 48 hours prior to their arrival.
If it has been 48 hours past your delivery notification and you still haven't located the delivery, contact our Customer Care Team at firstname.lastname@example.org for further assistance.
Our fraud team analyzes each and every order to protect you and ensure your card hasn't been used fraudulently and your details are safe and secure. If your order was tagged with a "high risk" for fraud it may be cancelled. If you believe that this was done in error, please email us at email@example.com and we will be able to help you out further with this matter.
SOME POSSIBLE INDICATORS:
Shipping and IP addresses are located in different locations, often hundreds or thousands of miles apart
The billing address is list in one country, but the order was place from a different one
Billing address or credit card's address wasn't available
Billing address Zip or postal code isn't available to match with credit card's registered address
Some orders might be subject to our verification procedure before we can process it. For your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that the order and the ship-to information are valid. If your order requires verification, you will be notified by email or phone prior to shipping.
It is essential that valid phone numbers and email addresses are provided.
There are NO REFUNDS, CANCELLATIONS or EXCHANGES once your order has been placed.
Due to the custom nature of our products, we cannot accept returns or exchanges on any orders. In certain cases, we may be able to offer you a return or exchange but a 25% restocking fee will be assessed. These decisions will be based solely on our judgement which will take into account multiple business factors and cannot be appealed. Any returns or exchanges MUST be approved by Prism Lens FX and no money will be refunded in cases when such approval has not been granted. When approved, items must be returned in original wrapping/packaging and in sellable condition unless defective.
Damaged in Delivery: If there is damage to the package or item, please keep the original shipping carton and contact us immediately at firstname.lastname@example.org so we can file a damage claim with the carrier. Damage must be reported within 5 business days of delivery. Please don't return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.
Missing Items: All missing items claims must be reported within 5 business days of delivery. Please note that all packages are weighed before leaving our warehouse. Let us know if your package was tampered with. Photos would be greatly helpful for the carrier and our staff to investigate. Contact us at email@example.com to report any missing item from your shipment.
We'll apply your refund to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days when issued to a credit card. Refunds issued to a bank account or pin-less debit typically take 10 business days to reflect on the account balance. This time frame may vary from one financial institution to another.
Site credit may be issued as an alternative refund method. Site credit never expires and is super easy to redeem! Just reach out to us at firstname.lastname@example.org to process an order using a site credit.
Our FX Filters will fit on any lens with threads. Check the size of your lens. You may need a step up or step down ring. All of our FX filters are 77mm. Ex:So if your film camera has a lens that is 58mm, all you would need is a 58mm to 77mm step up ring and you'd be all set!